This web site is owned and operated by Hamdah Limited / Hamdah Fragrance

If you have any suggestions or comments or if you need to contact us, please email us using the details below.

Company Office

Hamdah Limited

The Officers Mess Business Centre

Royston Road

Duxford

Cambridgeshire

CB22 4QH

United Kingdom

info@hamdah.co.uk

VAT: GB 283909074

Company number: 10980463

Making A Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept card payments and PayPal. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will quickly resolve the issue. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We also reserve the right to confirm/ increase postage charges for overseas orders should they be more than the postage estimated in checkout.

Shipping And Handling

Full details for delivery can be found here:

Delivery Information

All International customers are responsible for customs, duties and brokerage fees, which vary with the delivery address.  These costs are not included in our freight charges. If an International shipment is refused in customs or at the delivery address, the customer is responsible for the return freight in addition to the customs, duties and brokerage fees charged for the return to the United Kingdom.

Please note that  Eau de Parfums can only be sent by land and not air.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

20% Vat is applicable

Credit Card Security

When the order is placed at our website, credit card numbers are not stored on our computers. The credit card details are taken and held on the secure payment gateway provided by Shopify and PayPal. The services of Shopify and PayPal comply with current credit card legislation and the terms of use by the merchant. Your Credit Card details are not held in clear text on any web site.

Reaching Us

If you need to reach us, please email us using the link on the ‘Contact us’ page.

Alternatively, you can write to us at the address above at top of this page

Privacy Policy

Hamdah Ltd T/A Hamdah Fragrance does not disclose buyers’ information to third parties other than when order details are processed as part of the

order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  1. Take and fulfil customer orders.
  2. Administer and enhance the site and service.
  3. Only disclose information to third-parties for goods delivery purposes if necessary.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund of the cost of the items bought. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example if goods are faulty or misdescribed.

Any goods returned should be in saleable condition and in the undamaged orginal packaging.